Support for those in need of assistance

Release date: 2021.04.09



Students may face a variety of challenges and anxieties during their university life. We understand that you may need to consult with someone during the COVID-19 pandemic. 

That is why, in addition to the Student Affairs Section in your school, we offer a Contact Information for Consultations available for any kind of concern you may have. There is a consultation service for any issue you may have. If you ever need help or have any problems, you are not alone and can always get in touch with us. 

Contact Information for Consultations

Counseling Services for Anxiety, Physical & Mental Health
At the Center for Health Sciences and Counseling, doctors, public health nurses, counselors with clinical psychologist qualifications, and other staff with expertise are available to support your physical and mental health. There are no consultation or examination fees, so please feel free to use the service as needed. 

Please check the website regarding the location and opening hours of the center at each campus. New consultations are also accepted through the web consultation form. Moreover, the Ito Clinic located on Ito Campus is a medical facility for students, faculty, staff, and local residents to come and address physical and mental issues caused by illness or stress. 

Center for Health Sciences and Counseling
Ito Clinic

Consultation When in Trouble
Trouble can lurk in unexpected places. You need to be especially careful during the new school year, as you may be solicited to join a cult or worse under the guise of an event, or you could fall victim to scams, consumer fraud, or pyramid schemes, or be exposed to drugs. There’s always a catch to something that seems too good to be true. Please be careful not to become a victim, but also take care not to be an unwitting perpetrator and be careful not to share your personal information freely. If you experience any trouble, please contact the Student Affairs Section for undergraduate students or our one-stop consultation service.

Financial Aid
In addition to tuition exemptions for household financial reasons, emergency tuition exemptions are available for students whose household income has been significantly reduced due to the impact of COVID-19. For more information and details on application procedures, please refer to the following page on Kyushu University's website: 

Scholarships include those from the Japan Student Services Organization (JASSO), internal scholarships that take financial circumstances into consideration, scholarships that reward outstanding academic performance and achievements, and scholarships from private scholarship organizations and local governments. 

For more information and details on application procedures, please refer to the following page on Kyushu University's website:

Employment Support
Career and employment counselors with professional qualifications are assigned to each campus to provide in-person and online counseling as well as a variety of support that includes company information sessions, industry seminars, and interview preparations. 

For more information, please visit the following page on the Kyushu University website:

AI Chatbot for Students Services (Only available in Japanese)
Kyushu University has recently introduced an AI system that provides convenient 24-hour online support for students even when off-campus. We have begun operating a trial version of the “Kyushu University LINE for Student Affairs,” which provides access to our AI chatbot through the LINE platform and is available for new students to use in AY 2021. 

This automated chatbot can smoothly address the most common inquiries we receive from new students, such as information regarding tuition and entrance fee waivers, scholarships, and dormitory admission procedures. At first, we will focus on content that is most relevant for new students but will sequentially roll out an increasing number of support services, so we encourage students to try the service for themselves.



For inquiry and support in English,please contact:


Enhancing Guidance and Awareness for Student Safety and Security by the Ministry of Education, Culture, Sports, Science and Technology (MEXT) (Only available in Japanese) 


April 8, 2021
Novel Coronavirus Crisis Response Headquarters